London Motor FinanceLondon Motor Finance

Support

Complaints Procedure

We take complaints seriously and are committed to resolving them fairly.

How to raise a complaint

If you are unhappy with any aspect of our service, please contact us as soon as possible so we can look into it:

  • By post: Complaints, London Motor Finance Ltd, 128 City Road, London, EC1V 2NX.
  • Online: Use our contact page and mark your message “Complaint”.

What we will do

  1. We will acknowledge your complaint promptly.
  2. We will investigate the matter fairly and impartially.
  3. We will provide you with a written response setting out our findings and any resolution offered.

Complaints about regulated activity

London Motor Finance Ltd is not currently authorised and regulated by the Financial Conduct Authority and does not carry out regulated activity. If your complaint concerns a regulated finance agreement or lending decision, it should be raised with the appropriately authorised FCA regulated lender or finance broker that dealt with your application. They will be able to explain their complaints process and, where applicable, your right to refer the matter to the Financial Ombudsman Service.

Data protection complaints

If you are unhappy with how we handle your personal data, you can also complain to the Information Commissioner’s Office (ICO) at ico.org.uk.